There’s a growing trend among credit unions to certify their staff as Community Development Certified Financial Counselors.
One of the emerging credit unions is JetStream Federal Credit Union, which has seven branches in the Miami region and Puerto Rico.
They recently announced that their entire collections team has earned the designation of Community Development Certified Financial Counselor.
A spokesperson for JetStream FCU said of the program, “This designation is certified by the National Cooperative Business Association through its Community Development Initiative. It’s an essential tool for organizations serving moderate and low income populations, and an effective way for financial institutions to better serve their members when they face difficult times.”
With more than 75 percent of its members classified as low income, building a community development program to serve distressed members has been a priority for JetStream Federal Credit Union. The credit union was granted the designation of CDFI (Community Development Financial Institution) in 2013 by the Treasury department.
The Collections team at JetStream Federal Credit Union
“The skills we have acquired by earning this certification has provided my team with valuable knowledge that we can use every day to help us better understand and advise members who may be facing financial hardships,” explained Collections Manager, Maria Morales.
Interested credit unions can learn more about Community Development Certified Financial Counselors at HEROCounseling.org.
More About JetStream FCU
JetStream Federal Credit Union is a full-service financial cooperative with $157 million in assets, serving over 20,000 members. The 66-year-old credit union has 7 branches located in Miami, Miami Lakes, Doral and Hialeah, Florida and San Juan, Puerto Rico.